Effective Date: 01 Jan 2026
Alixa Real Estate Development L.L.C.
Alixa Real Estate Development L.L.C. (“Alixa”, “we”, “our”, or “us”) is committed to protecting the privacy and security of our customers, property owners, investors, website visitors, and users of the Alixa Living mobile application (“App”).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, mobile application, and related services.
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on the services you use, we may collect the following categories of information.
Personal Information
- Full Name
- Email Address
- Mobile Number
- Nationality
- Identification information where legally required
- Property ownership information
- Unit number and property details
- Purchase information
- Payment information
- Customer support communications
Account Information
When using the Alixa Living application, we may collect:
- Login email address
- Authentication credentials
- Account preferences
- Language preference
- Profile image (if uploaded)
Property Information
The application may display information associated with your property ownership, including:
- Property details
- Unit information
- Floor plans
- Statement of Account
- Invoice history
- Payment history
- SPA (Sale Purchase Agreement)
- Title Deed (where available)
- Escrow account information
Device Information
When using our mobile application, we may automatically collect:
- Device model
- Operating system
- Application version
- Device identifiers
- IP address
- Crash reports
- Diagnostic information
Biometric Authentication
Where supported by your device and enabled by you, the application may use Face ID or Fingerprint Authentication for faster login.
Your biometric information is never collected, stored, or transmitted by Alixa. Authentication is performed securely by your device’s operating system.
2. How We Use Your Information
We use your information to:
- Verify your identity
- Authenticate your account
- Confirm property ownership
- Provide access to the Alixa Living application
- Display your owned properties
- Display invoices and payment history
- Display Statements of Account
- Provide access to property documents
- Respond to customer inquiries
- Process maintenance or support requests
- Improve our services
- Maintain system security
- Detect fraud and unauthorized access
- Comply with legal obligations
3. Legal Basis for Processing
Where applicable, we process personal information:
- To perform our contractual obligations
- To comply with legal requirements
- To protect legitimate business interests
- With your consent where required
4. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information only when necessary with:
- Our affiliated companies
- Authorized employees
- Technology service providers
- Cloud hosting providers
- Customer support providers
- Government authorities when legally required
- Courts or regulatory authorities where required by law
The Alixa Living application currently integrates with secure business platforms including:
- Zoho Creator
- Zoho CRM
- Zoho Books
These services process information solely for providing services to Alixa and its customers.
5. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your information.
These measures include:
- Encrypted HTTPS communication
- Secure cloud hosting
- User authentication
- Access controls
- Activity monitoring
- Regular system updates
- Role-based permissions
While we strive to protect all information, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
6. Data Retention
We retain your information only for as long as necessary to:
- Provide our services
- Fulfill contractual obligations
- Meet legal and regulatory requirements
- Resolve disputes
- Enforce our agreements
When information is no longer required, it is securely deleted or anonymized where appropriate.
7. Your Rights
Subject to applicable laws, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your information
- Request deletion where legally permissible
- Restrict certain processing activities
- Withdraw consent where processing is based on consent
Some requests may be limited where Alixa is legally required to retain certain records.
8. Cookies and Analytics
Our website and applications may use cookies and similar technologies to:
- Improve user experience
- Remember preferences
- Analyze application performance
- Improve system reliability
We may use anonymous analytics information to understand application performance and improve our services.
9. Third-Party Services
Our services may include links to third-party websites or services.
We are not responsible for the privacy practices of third-party providers. Users are encouraged to review the privacy policies of those providers before using their services.
10. Children’s Privacy
Our services are intended for adults, property owners, investors, and authorized users.
We do not knowingly collect personal information from children under the age of 13.
If we become aware that such information has been collected unintentionally, we will take reasonable steps to remove it.
11. International Data Transfers
Your information may be processed and stored in jurisdictions outside your country of residence where our service providers operate.
Where such transfers occur, we take reasonable measures to ensure that your personal information receives an appropriate level of protection.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be published on our website and, where appropriate, within the Alixa Living application.
The “Effective Date” at the top of this Policy indicates when the latest version became effective.
13. Contact Us
If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact:
Alixa Real Estate Development L.L.C.
Ajman, United Arab Emirates
Email: info@alixa.ae
Website: https://alixa.ae
For privacy-related inquiries, please include sufficient information to allow us to identify and respond to your request.
Consent
By using the Alixa Living mobile application, the Alixa website, or any services provided by Alixa Real Estate Development L.L.C., you acknowledge that you have read, understood, and agreed to this Privacy Policy.